FAQs

Frequently 
Asked Questions

Safety is our number one priority. Our playground is equipped with security cameras and monitoring systems, and children cannot leave the facility without their guardian. We regularly sanitize the premises ensure staff clean surfaces throughout the day. For security, adults without children are not permitted to enter, and children must be checked out before leaving.

Our playground is designed for children aged 1 to 9 years old. We have specific areas tailored to different age groups to ensure safety and fun for everyone.

Yes, we do offer birthday party packages! Please take a look at our Parties page or contact us.

Yes, parental or guardian supervision is required at all times. We also have staff on hand to help ensure a safe and enjoyable experience.

Outside food and drinks are not allowed, except for baby food and items necessary for children with specific dietary needs or allergies. Cakes are permitted for birthday parties.

Yes, we have a café on-site offering a variety of snacks, drinks, and light meals.

Yes, all children and adults entering the play area must wear socks. This helps us maintain cleanliness and safety standards. We provide them complementary for you.

We do offer membership options, as well as seasonal passes. Visit tickets to see all of the available options.

Tickets can be purchased here on our website or at the front desk upon arrival. We recommend purchasing tickets in advance, especially on weekends and holidays. To purchase tickets now, start here.

Tickets can be purchased here on our website or at the front desk upon arrival. We recommend purchasing tickets in advance, especially on weekends and holidays. To purchase tickets now, start here.

We offer refunds on party bookings if canceled at least 48 hours in advance. Day passes can be refunded any time before use.

Yes, we have ample parking space available right outside our facility, including accessible parking spots.

Yes, we strive to provide an inclusive environment and have facilities and play areas accessible to children with special needs. Please contact us with specific requirements, and we’ll do our best to accommodate you.

You can play all day with a daily pass.

No, re-entry is not allowed, except to our members.

No, children 12 months and younger do not need a ticket/admission, only children over 12 months will need a paid ticket for admission.

Yes—all dress-up outfits are sanitized/washed weekly, plus nightly Lysol/lice sprayed. Additionally, all fabric seating is treated daily and routinely machine-cleaned.

No, at Nick’s you only pay for the children.

Have a question that we didn’t answer here?

Feel free to reach out through our Contact page or give us a call at (425) 651-8401.

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